Return & Exchange Policy

Return & Exchange Policy

At [Heritage bedding], we are committed to providing high-quality bedding products that meet your expectations. If for any reason you are not fully satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns

  • Items can be returned or exchanged within 7 days of delivery.
  • Products must be unused, unwashed, and in original packaging with tags intact.
  • Returns will not be accepted if the product shows signs of use, damage, or alteration.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or made-to-order bedding
  • Items purchased on clearance or sale (unless defective)
  • Used or washed products

3. Damaged or Defective Products

If you receive a damaged or defective item:

  • Please notify us within 48 hours of delivery
  • Share clear images/videos as proof
  • We will arrange a replacement or full refund after verification

4. Exchange Policy

  • Exchanges are subject to product availability
  • If the desired item is unavailable, store credit or refund will be offered
  • Customers may be responsible for shipping costs unless the issue is from our side

5. Refund Process

  • Once the returned item is received and inspected, your refund will be processed within 7–10 business days
  • Refunds will be issued via:Bank transferMobile wallet (e.g., Easypaisa/JazzCash)
  • Shipping charges are non-refundable unless the return is due to our error

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect
  • We recommend using a trackable shipping service

7. Order Cancellations

  • Orders can be canceled within 12 hours of placement
  • Once shipped, orders cannot be canceled

8. How to Initiate a Return

To start a return or exchange:

  • Contact us at: [beddingheritage@gmail.com]
  • Or WhatsApp: [03022041888]
  • Provide your order number and reason for return

We reserve the right to refuse returns that do not meet the above conditions.

For any further assistance, feel free to contact our customer support team.

Thank you for shopping with [Heritage bedding] !