Privacy Policy

At Heritage Bedding, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, contact us, or fill out a form, we may collect personal information such as:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information (processed securely through our payment partners)
  • Any other information you voluntarily provide

You may browse our website without providing personal information; however, certain features and services may not be available without it.

Non-Personal Information

We may automatically collect non-personal information, including:

  • Browser type
  • Device type
  • Operating system
  • IP address
  • Website usage data
  • Pages visited and time spent on our website

This information helps us improve our website and enhance your shopping experience.

How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.
  • Provide customer support.
  • Respond to your questions and inquiries.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Send order confirmations, shipping updates, and important service notifications.
  • Send promotional emails, special offers, or newsletters if you have chosen to receive them.

You can unsubscribe from promotional emails at any time by following the unsubscribe link or contacting us directly.

Payment Security

Online payments are processed through secure payment gateways. Heritage Bedding does not store your complete payment or card details on our servers.

Information Sharing

We respect your privacy and do not sell, trade, or rent your personal information to third parties.
Your information may only be shared with trusted service providers, such as courier companies and payment processors, when necessary to complete your order or provide our services.

Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website performance.
You can disable cookies through your browser settings, although some website features may not function properly.

Data Security

We use appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to safeguard your data, no method of internet transmission or electronic storage is completely secure.

Third-Party Advertising

Our website may display advertisements or use third-party advertising services that may use cookies to deliver relevant advertisements. These third parties manage their own privacy practices, and this Privacy Policy does not apply to their services.

Updates to This Privacy Policy

Heritage Bedding may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. We encourage you to review this policy periodically.

Your Acceptance

By using the Heritage Bedding website, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.

Continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Heritage Bedding through the contact details available on our website.

During sale periods or high order volumes, processing and delivery may take longer than usual.

Once your order has been dispatched, you will receive tracking information to monitor your shipment.

Cash on Delivery (COD)

For Cash on Delivery orders, payment must be made at the time of delivery. Please ensure someone is available to receive the parcel and complete the payment.

Online Payments

Online payments are processed securely through our payment partners. Orders may undergo payment verification before processing. If payment verification fails, the order may be canceled automatically.

Order Verification

To ensure order accuracy, we may contact customers for verification before dispatch. If we are unable to reach you after multiple contact attempts, your order may be canceled.

Order Cancellation

Heritage Bedding reserves the right to cancel orders in cases including but not limited to:

  • Payment verification failure.
  • Incorrect or incomplete customer information.
  • Product unavailability.
  • Suspected fraudulent activity.
  • Failure to verify Cash on Delivery orders.

Customers may request cancellation before an order has been shipped. Once dispatched, orders cannot be canceled.

Limitation of Liability

Heritage Bedding is not responsible for delays or losses caused by courier services, natural disasters, technical issues, or other circumstances beyond our reasonable control.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective immediately after being published on this website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team through the contact information available on our website.